The Governor of Hawaii mandated that as of Thursday March 26th, all new arrivals into Hawaii are required to complete a 14-day quarantine. “Stay in Place” policies have also been issued for some islands requiring all non-essential services to be closed.
The health and safety of our guests and employees is paramount. We understand that collective action is needed to slow the progression of COVID-19, and because of this, we are joining many other hotels and businesses in temporarily closing the Hawaiian Hotels & Resorts Properties effective March 25, 2020.
We are currently scheduled to re-open on May 1, 2020 and are honoring existing bookings and accepting new reservations for travel from that date onward. We are closely monitoring the situation which has been changing rapidly and will reopen as soon as it is safe to do so, following guidance from the CDC, Hawaii Department of Health and state and local officials.
We will be waiving all fees for any guest reservations that include travel from March 15, 2020 thru December 20, 2020 that need to be cancelled or changed.
During these uncertain times, we are focused on supporting our staff members and community as best as we can. We will continue providing updates on our website and on our social media channels. We look forward to welcoming you soon.
Mahalo for your understanding and support.
Stay safe and healthy.